1. Riedel International Compliance
We may store Your information in the United States and in other locations outside the United States. Any international transfer of Your data will be in compliance with applicable European data protection laws.
2. The Information We Collect
Information You Provide – Riedel collects a variety of information that You provide directly to us, including any information that may be contained in videos, comments, or other submissions You upload or post to the Site. Riedel may collect information from You in the context of:
- Account registration and administration of Your Riedel account;
- Uploads or posts to the Site;
- Contest registration and prize acceptance;
- Customer support and technical assistance;
- Processing Your order for products or services offered by Riedel;
- Registration of Your Riedel products;
- Newsletter subscriptions;
- Access to Riedel products or services on social networks or third party services; and
- Other uses of the Site where information is requested for use and/or participation.
The specific types of information collected will depend upon how You use the Site, and what You choose to provide, and may include Your full name, email address, phone number, product serial number, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code. When You shop through Our web store, We may collect data such as the purchases You have made, items in Your shopping cart, and how often You make purchases. We also collect information You choose to include in Your Riedel.com account.
Information We Automatically Collect – When You use the Site, We may collect certain information for such purposes as improvement of Our products and software, troubleshooting bugs, managing the Site, security, and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the Site. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. We may collect and analyze information about Your computer or mobile device such as Your IP address, a mobile device identifier (e.g., a IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), browser types, browser language, operating system, the state or country from which You accessed the Site, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time You used the Site and upload or post content, error logs, and other similar information. We monitor customer traffic patterns and Site usage to help us develop the design and layout of the Site, and to improve the content of the Site.
3. Cookies and Similar Technologies
Please see Our dedicated Cookies Policy, which can be accessed here.
4. Online Advertising and Analytics
Online Analytics – We may use third-party web analytics services on Our Site, such as those of Google Analytics. These service providers use the sort of technology described in the “Information We Automatically Collect” section above to help us analyze how users use the Site, including by noting the third-party website from which You arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate Your use of the Site. We also may use third-party web analytics services for certain purposes related to online marketing, as described in the following section.
Online Advertising – We do not serve third party advertisements to You while using the Site. However, We may work with website analytics and advertising partners, including Google, Doubleclick Campaign Manager, AdRoll, Commission Junction, and Facebook, to deliver Riedel advertisements on third party publisher websites – these partners may set cookies on Your computer's web browser. These cookies allow Our partners to recognize Your computer so that the ad server can show You Riedel advertisements elsewhere on the Internet, and so that Our analytics software can measure Your engagement and interactions while using the Site. In this way, ad servers may compile anonymous, de-identified information about where You, or others who are using Your computer, saw Our advertisements, whether or not You interacted with Our advertisements, and actions performed on subsequent visits to the Site. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to You, and it allows Riedel to optimize the performance of Our advertising campaigns and the usability of the Site. In other words, We may use analytics data in concert with data about Our online ads that have been shown using website analytics and advertising partners. By doing so, We can understand how anonymous users interacted with the Site after seeing Our ads.
5. Uses of Information
Riedel may use the information it collects for various purposes, including but not limited to:
Service Improvement – As discussed throughout this Policy, We will use information to understand how users interact with Our Site and advertisements, provide tailored content and advertising, improve the overall Riedel customer and product experience, and perform research and analytics.
Order-Related Communications – If You place an order via the Site, We will use Your name and email address to send You an order confirmation email, a shipping confirmation email, and customer satisfaction emails. If You do not wish to participate in customer satisfaction emails, You may opt out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.
Customer Service – Based upon the information You provide us at the time of Riedel account registration or purchase via the Site, We will send You a confirmation email to verify Your username and password. We will also communicate with You in response to Your inquiries and to manage Your Riedel account. We will communicate with You by email or telephone, in accordance with Your preferences.
Newsletters, Social Media Campaigns, Special Offers and Updates – We will occasionally send You information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with Riedel and Our community. You can sign up to receive these emails and social media campaigns from us on Our newsletter sign up page and/or during checkout while purchasing a product via the Site. Out of respect for Your privacy, We present the option NOT to receive these types of communications.
6. Sharing and Disclosure of Information
Riedel does NOT share, sell, rent or trade information (unless it has been anonymized or de-identified) with third parties for their own promotional purposes, and will only share information as outlined below or with Your consent.
Customer Testimonials – At times, We may post customer testimonials on Our Site. We will obtain Your consent via email and/or opt-in methods prior to posting Your name, city, or stated activity/interest along with any testimonial.
Content Submitted to Riedel – If You submit content to Riedel, We may publish it on the Riedel website or applications along with certain information about You, e.g., Your first and last name or Your username, when We have Your consent.
Service Providers – We use third party service providers to offer or facilitate services on Our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill You for goods and services, and an email service provider to send out emails on Our behalf. When You order products from the Site, We will share Your information as necessary for such third party services providers to provide the applicable service to Riedel or on Our behalf. These third parties are prohibited from using any identifying information about You for promotional purposes.
Business Transactions – Information that We collect is considered a business asset. As a result, if We go out of business, enter bankruptcy, or if We are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of Our assets, Your information may be disclosed or transferred to a third party acquirer in connection with the transaction.
Legal Compliance – We reserve the right to access and disclose Your information when We believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with Our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect Our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on Riedel.
You will be notified when any identifying information about You is collected or shared by any third party that is not Our service provider, so You can make an informed choice as to whether to share Your information with that party. If You do not wish to have Your information shared and want to opt out from receiving further communications from any third party that is not Our agent or service provider, please contact that third party directly.
7. EU Rights to personal information
EU and Swiss individuals have the right, under certain circumstances, to:
- Access their personal information;
- Correct inaccurate personal information;
- Request erasure of their personal information without undue delay;
- Request the restricted processing of their personal information;
- To receive the personal information that they have provided us with, in a structured, commonly used and machine-readable format and You have the right to transmit that information to another controller without hindrance or ask us to do so; and
- To object to the processing of their personal information.
Such users may request access to their personal information and modify or remove most information associated with their Riedel account at any time by logging into their Riedel account and accessing features such as “Edit Profile” and “Account Info.” Users may contact us directly to exercise any of the above rights by emailing us at email@example.com. EU and Swiss users also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of their habitual residence, place of work or place of the alleged infringement if they consider that Our processing of their personal information infringes the applicable data protection laws. Please contact us at firstname.lastname@example.org and We will provide You with detailed information regarding the contact details of the respective competent supervisory authority.
8. Third Party Website Links and Features
9. Children’s Privacy
The Site is intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 and if We become aware of such collection, We will take reasonable steps to delete any such information as soon as practicable.
10. International Users
12. How We Protect Your Information
The security of Your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of Your information based on its sensitivity. Despite Our best efforts, however, no security measures are completely impenetrable.
13. Riedel Contact Info
Crystal of New York, Inc.
110 Fieldcrest Avenue, 4th Floor
Edison, NJ 08837