Privacy Policy

This Privacy Policy, which is incorporated into and made a part of the Terms of Use, is entered into and is binding upon you on one side (“You,” or “Your”)  Crystal of America, Inc., and Crystal of New York, Inc. on the other side (collectively, “We,” “Our,” or “Riedel”). Please review this Privacy Policy, which governs Your use of Riedel.com, and all subpages and subdomains of Riedel.com (collectively, the “Site”). By accessing, browsing, or otherwise using in any way the Site, You hereby acknowledge, accept, and agree to be bound by the Privacy Policy.

We will post any modifications or changes to the Privacy Policy on the Site. We reserve the right to modify this Privacy Policy at any time, so We encourage You to review it frequently. If We make a material change to this Privacy Policy, We will post the new Privacy Policy to the Site, which will be effective upon such posting to the Site. Your continued use of the Site signifies Your acceptance of Our Privacy Policy as modified. IF YOU DO NOT AGREE TO ANY PART OF THIS PRIVACY POLICY, PLEASE REFRAIN FROM USING THE SITE.

 

1. Riedel International Compliance

We may store Your information in the United States and in other locations outside the United States. Any international transfer of Your data will be in compliance with applicable European data protection laws.

 

2. The Information We Collect

Information You Provide – Riedel collects a variety of information that You provide directly to us, including any information that may be contained in videos, comments, or other submissions You upload or post to the Site. Riedel may collect information from You in the context of:

  • Account registration and administration of Your Riedel account;
  • Uploads or posts to the Site;
  • Contest registration and prize acceptance;
  • Customer support and technical assistance;
  • Processing Your order for products or services offered by Riedel;
  • Registration of Your Riedel products;
  • Newsletter subscriptions;
  • Access to Riedel products or services on social networks or third party services; and
  • Other uses of the Site where information is requested for use and/or participation.

The specific types of information collected will depend upon how You use the Site, and what You choose to provide, and may include Your full name, email address, phone number, product serial number, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code.  When You shop through Our web store, We may collect data such as the purchases You have made, items in Your shopping cart, and how often You make purchases.  We also collect information You choose to include in Your Riedel.com account.

Information We Automatically Collect – When You use the Site, We may collect certain information for such purposes as improvement of Our products and software, troubleshooting bugs, managing the Site, security, and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the Site.  We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.  We may collect and analyze information about Your computer or mobile device such as Your IP address, a mobile device identifier (e.g., a IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), browser types, browser language, operating system, the state or country from which You accessed the Site, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time You used the Site and upload or post content, error logs, and other similar information. We monitor customer traffic patterns and Site usage to help us develop the design and layout of the Site, and to improve the content of the Site. 

Information from Other Sources – Riedel may receive information about You from third parties, such as commerce partners, marketers, social network services, and other parties that We may use to supplement the information that We collect directly from You.  If You connect to a third party network (such as a social network), platform, or service through the Site, You are authorizing us to collect, store, and use in accordance with this Privacy Policy any and all information (such as name, email address and location) that You agreed the network or other third party platform could provide to Riedel based on Your settings on the third party network or platform.  Your agreement takes place when You connect with the third party network, platform, or service via Our Site.

Anonymous or De-Identified Data – We may collect data that is already in anonymized or de-identified form or We may manually anonymize and/or de-identify information collected by the Site or via other means so that the information does not identify You. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and We may disclose it to others without limitation for any purpose.

3.  Cookies and Similar Technologies

Please see Our dedicated Cookies Policy, which can be accessed here.

4.  Online Advertising and Analytics

Online AnalyticsWe may use third-party web analytics services on Our Site, such as those of Google Analytics. These service providers use the sort of technology described in the “Information We Automatically Collect” section above to help us analyze how users use the Site, including by noting the third-party website from which You arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate Your use of the Site. We also may use third-party web analytics services for certain purposes related to online marketing, as described in the following section.

Online AdvertisingWe do not serve third party advertisements to You while using the Site. However, We may work with website analytics and advertising partners, including Google, Doubleclick Campaign  Manager, AdRoll, Commission Junction, and Facebook, to deliver Riedel advertisements on third party publisher websites – these partners may set cookies on Your computer's web browser. These cookies allow Our partners to recognize Your computer so that the ad server can show You Riedel advertisements elsewhere on the Internet, and so that Our analytics software can measure Your engagement and interactions while using the Site. In this way, ad servers may compile anonymous, de-identified information about where You, or others who are using Your computer, saw Our advertisements, whether or not You interacted with Our advertisements, and actions performed on subsequent visits to the Site. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to You, and it allows Riedel to optimize the performance of Our advertising campaigns and the usability of the Site. In other words, We may use analytics data in concert with data about Our online ads that have been shown using website analytics and advertising partners. By doing so, We can understand how anonymous users interacted with the Site after seeing Our ads.

5.  Uses of Information

Riedel may use the information it collects for various purposes, including but not limited to:

Service Improvement – As discussed throughout this Policy, We will use information to understand how users interact with Our Site and advertisements, provide tailored content and advertising, improve the overall Riedel customer and product experience, and perform research and analytics.

Order-Related Communications – If You place an order via the Site, We will use Your name and email address to send You an order confirmation email, a shipping confirmation email, and customer satisfaction emails. If You do not wish to participate in customer satisfaction emails, You may opt out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.

Customer Service – Based upon the information You provide us at the time of Riedel account registration or purchase via the Site, We will send You a confirmation email to verify Your username and password. We will also communicate with You in response to Your inquiries and to manage Your Riedel account. We will communicate with You by email or telephone, in accordance with Your preferences.

Newsletters, Social Media Campaigns, Special Offers and Updates – We will occasionally send You information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with Riedel and Our community. You can sign up to receive these emails and social media campaigns from us on Our newsletter sign up page and/or during checkout while purchasing a product via the Site. Out of respect for Your privacy, We present the option NOT to receive these types of communications.

6. Sharing and Disclosure of Information

Riedel does NOT share, sell, rent or trade information (unless it has been anonymized or de-identified) with third parties for their own promotional purposes, and will only share information as outlined below or with Your consent.

Customer Testimonials – At times, We may post customer testimonials on Our Site. We will obtain Your consent via email and/or opt-in methods prior to posting Your name, city, or stated activity/interest along with any testimonial.

Content Submitted to Riedel – If You submit content to Riedel, We may publish it on the Riedel website or applications along with certain information about You, e.g., Your first and last name or Your username, when We have Your consent.

Service Providers – We use third party service providers to offer or facilitate services on Our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill You for goods and services, and an email service provider to send out emails on Our behalf. When You order products from the Site, We will share Your information as necessary for such third party services providers to provide the applicable service to Riedel or on Our behalf. These third parties are prohibited from using any identifying information about You for promotional purposes.

Business Transactions – Information that We collect is considered a business asset. As a result, if We go out of business, enter bankruptcy, or if We are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of Our assets, Your information may be disclosed or transferred to a third party acquirer in connection with the transaction.

Legal Compliance – We reserve the right to access and disclose Your information when We believe in good faith that such disclosure is necessary to:  (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with Our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect Our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on Riedel.

Law Enforcement – We may be required to disclose Your information to government or law enforcement officials in response to a lawful request by a public authority or if We have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose Your information in order to apply or enforce Our Terms of Use or Terms of Sale, or to respond to any claims, to protect Our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).

You will be notified when any identifying information about You is collected or shared by any third party that is not Our service provider, so You can make an informed choice as to whether to share Your information with that party. If You do not wish to have Your information shared and want to opt out from receiving further communications from any third party that is not Our agent or service provider, please contact that third party directly.

7. EU Rights to personal information

EU and Swiss individuals have the right, under certain circumstances, to:

  • Access their personal information;
  • Correct inaccurate personal information;
  • Request erasure of their personal information without undue delay;
  • Request the restricted processing of their personal information;
  • To receive the personal information that they have provided us with, in a structured, commonly used and machine-readable format and You have the right to transmit that information to another controller without hindrance or ask us to do so; and
  • To object to the processing of their personal information.

Such users may request access to their personal information and modify or remove most information associated with their Riedel account at any time by logging into their Riedel account and accessing features such as “Edit Profile” and “Account Info.” Users may contact us directly to exercise any of the above rights by emailing us at inquiries@riedelusa.com. EU and Swiss users also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of their habitual residence, place of work or place of the alleged infringement if they consider that Our processing of their personal information infringes the applicable data protection laws. Please contact us at webshopusa@riedel.com and We will provide You with detailed information regarding the contact details of the respective competent supervisory authority.

8. Third Party Website Links and Features

The Site may contain links to or features from other websites. This Privacy Policy covers the privacy practices by Riedel, and does not cover the privacy practices of third party websites or features.  Riedel is not responsible for the privacy policies and/or practices of third parties.  When linking to another site or using a third party service, You should read the privacy policy on that site or service.  To the extent certain third party website features are available on the Site, the terms of use and privacy policy of that third party site and/or features apply.

9. Children’s Privacy

The Site is intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 and if We become aware of such collection, We will take reasonable steps to delete any such information as soon as practicable.

10. International Users

The Site is directed at and intended for users exclusively in the United States and as a result, the information We collect may be stored in the United States. By using the Site, You acknowledge and agree that Your information may be transferred to, used, processed, or held by Riedel in the United States and in other countries, including countries outside of Your country of residence and used for the purposes set out in this Privacy Policy.

11. Changes in Our Privacy Policy

From time to time, Our information practices may change. If We decide to change Our Privacy Policy, We will post those changes to this Privacy Policy on the Site or other places We deem appropriate so that You are aware of what information We collect, how We use it, and under what circumstances, if any, We disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If We make a material change to this Privacy Policy, We will post the new Privacy Policy to the Site, which will be effective upon such posting to the Site.  

12. How We Protect Your Information

The security of Your information is important to us.  We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of Your information based on its sensitivity. Despite Our best efforts, however, no security measures are completely impenetrable.

13. Riedel Contact Info

If You wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please email us at webshopusa@riedel.com, or write to:

Crystal of New York, Inc.

Legal Department

110 Fieldcrest Avenue, 4th Floor

Edison, NJ 08837


 

 

 

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