ALL ABOUT SHIPPING & PAYMENT

Payments are accepted via credit card, PayPal and Amazon Pay. For credit cards, we accept Visa, American Express and Mastercard. 

Orders are processed within 2 business days of receiving your order. After processing, the following delivery possibilities are available:

• Ground delivery: arrives within 2-7 business days of shipping from our warehouse.
• Express 2nd day delivery: arrives in 2 business days.

Free shipping is not offered for items in the Hospitality Collection.  Retail Orders over $75 placed through our Retail webshop qualify for free shipping. No promo code is needed. Valid on standard U.S. ground shipments to U.S. delivery addresses in the 48 contiguous states only. We do not offer Saturday shipping or delivery. Not valid for Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. 

Orders ship via UPS for ground and 2nd day shipments. Delivery times are indicative only and subject to the acceptance and approval of your order. Business days are defined as Monday to Friday, excluding weekends and public holidays. Estimated time is calculated from the moment the shipping confirmation is sent.

Please note that deliveries can take longer in certain remote areas or during the holidays or unusually busy shipping periods.

You will receive an e-mail message confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.
 
For more information on delivery delays for your area  or to reschedule your delivery, please do not hesitate to contact our customer service at 1-888-4-RIEDEL (+1-888-474-3335) Monday – Friday 9:00 a.m. EST – 5:00 p.m. EST or via e-mail at webshopusa@riedel.com.

We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account on MYRIEDEL will allow you to follow your order status.

Should you require more information, please contact our customer service on +1-888-474-3335 (Mo. - Fr. 9 am – 5 pm).

We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.