Payments are accepted via credit card, PayPal and Amazon Pay. For credit cards, we accept Visa, American Express and Mastercard.
ALL ABOUT SHIPPING & PAYMENT
We endeavor to ship your purchase within 3 business days of receiving your order. We offer the following delivery possibilities:
Ground delivery: arrives within 5-7 business days of shipping from our warehouse.
Express 2nd day delivery: arrives in 2 business days.
Orders $75 or more will be delivered free for retail orders only. Free shipping not valid through the Hospitality Collection. No promo code needed. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. We do not offer Saturday shipping. Not valid for Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses.
We use UPS for ground and 2nd day shipments. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 9am to 5pm, excluding public holidays. Estimated time is calculated from the moment the shipping confirmation is sent.
Please note that deliveries can take longer in certain remote areas.
An e-mail message is confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.
In order to get more precise information on delivery delays for your area, or to reschedule your delivery, do not hesitate to contact our customer service on 1-888-4-RIEDEL (1-888-474-3335)or via e-mail to firstname.lastname@example.org.
We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account on MYRIEDEL will allow you to follow your order status.
Should you require more information, please contact our customer service on 1-888-474-3335 (Mo. - Fr. 9 am – 5 pm).
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.